Websites on Customer Service Managment

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CRM Summit - Networking and educational event for C-level decision-makers in Customer Relationship Management.

Customer Service Week - Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.

Customer Strategy & Management - Exhibition and conference for customer service, sales, IT, marketing and senior corporate management who are developing strategy and sourcing products and services.

Associations

The Association of Support Professionals - A national (U.S.) organization dedicated to the advancement of the software support profession. Members can join local chapters to share ideas, insights, and experiences with their colleagues.

Consortium for Service Innovation - A non-profit alliance of customer service organizations that are working together to solve industry-wide challenges. Events, current members, mission, programs, press, articles and membership details.

Contact Professionals Alliance - Canadian associaton for call centre managers, supervisors, and other operational staff. Meets monthly in Toronto and Mississauga.

Customer Care Institute (CCI) - CCI is an international organization serving customer care professionals. We focus on customer care issues found in the customer service, consumer affairs, telemarketing and help desk professions.

Customer Satisfaction Measurement Association - An association for customer satisfaction management professionals to help in identifying practices that improve customer satisfaction levels for their company.

Customer Service Benchmarking Association - Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.

Customer Service Institute of Australia - CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level across Australian industry. It is also involved in the development of internationally accredited service and business management standards.

International Customer Service Association - Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications, case histories, merchandise and related links.

Mystery Shopping Providers Association - Formed for the purpose of strengthening the mystery shopping industry throughout the world. It is the organization's goal to improve and stimulate the acceptance, performance, reputation and use of mystery shopping services internationally.

Toronto Chapter of the International Customer Service Association - Membership details, activities, newsletter, career opportunities, and contact information.

Consulting

AchieveGlobal - Helps improving the performance of their people through training in leadership development, sales effectiveness and customer service.

Adroit Consulting - Focused on strategy and operational change in mid-market companies, specializing in improving sales, channels, customer service and product marketing execution, yeilding measurably improved profit and ROI.

Aegis Communications Group, Inc. - Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.

AeroComp Consulting Inc. - Conducts customer service and relationship marketing consulting. Profile, rates and contact details.

Ageless Media - Management and technology consulting company that specializes in customer relations and customer service systems.

Business Insights Group - Provides customer and employee satisfaction consulting. Also training, mystery shopping solutions, surveys and culture audits.

Caleris - Offers support and reporting services for ISP.

Cape Consulting Ltd - Delivers measurable and sustainable improvements in customer service, customer satisfaction and customer loyalty.

CRM (UK) Ltd - Consultancy practice specialising in customer relationship management. Details about the company, services, clients, publications, events and contact information.

The Customer Champion Institute - Provides consulting, training, and publication services to improve customer relationships and loyalty.

Customer Transformations Ltd. - Consultants in sales and customer services.

CustomersFirst. - Assists companies in obtaining, analyzing, and responding to their customers' feedback. News, products and services, contacts.

EBI Consulting - Providing assessment and consulting services. learning room, press services.

eLoyalty - Management consulting, systems integration, and managed services company focused on optimizing customer interactions.

Eworkmarkets - Specialized experts are found for technical field consulting, troubleshooting, research.

GCCRM - Offers customer relationship management evaluation services. Case studies, training programs and links to resources.

Hamilton Contact Center Services - 24/7 contact center providing inbound, outbound, and e-contact services. Specializing in sales, tech support, and customer service.

Harding & Yorke Group Plc - Provides loyalty, empathy and customer relationship solutions. Company mission, list of clients and contact information.

Keep Customers - Informative site dedicated to keeping current customers.

NRS Corporation - Contains information on customer satisfaction research, employee, trade and supplier feedback, and sales generation services.

Parago, Inc. - Design, development and management of customer service focused marketing programs.

Reviewit4u.com - Provides service evaluations, online reviews, personal concierge services, and research.

Roger Rowett and Associates - Focus on service evaluation and customer consultation. Specializes in care, education, and training.

The Service Quality Department - Customer service consulting and training organization.

ShopTalk - Providing business solutions and strategies for organizations and clients about changing trends in the retail world.

Snow & Associates - Dedicated to information and training regarding customer service and leadership issues.

Support Channel Ltd. - Specialists in the topic and in customer management. List of services and contact information.

Synetro Group, LLC - Offering consulting services aimed at customer experience for usability, and sales strategy. Company profile and contacts.

TARP - Specialises in the measurement of customer satisfaction and loyalty.

Trendsource, Inc. - Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.

Your Customer Ltd. - Specializing in customer service assessments and improvements. Details of services and processing. Contacts.

Zero Variance - Provider of quality, compliance, and performance assurance services to the contact center industry.

Australian Achiever Awards - Awards to recognise excellent customer service, giving you a distinctive edge over competitors.

Belding Skills Development Corp. - Provides seminars and workshops on the topic. List of services, newsletter and contacts.

BizHotline - Business training videos and CDs for customer service, corporate human resource, business management, sales, and team building.

Ceres Innovations Inc. - The CERES model places employees at the center of customer relations within the company

Communication Strategy Consultants - Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.

ContactPoint - Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.

CRM & SFA Best Practices - Features articles about using and setting up customer relationship management and sales force automation solutions.

CRM Blog - News and commentary on CRM topics, including software and implementation.

CRM Daily - CRM news and information.

CRM Event - Resource featuring weekly updated news and event schedules.

Aceflex - All-in-one multi-channel e-commerce software product for small/medium size companies worldwide.

Actricity - Offers web-based software to manage customer relationship and networking the CRM processes in sales, marketing and service.

Aestiva - Web-based solutions including help tickets, knowledge base, contact management, and email management.

Aexis - Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications.

Blue Tahiti Software Ltd - Provider of analytical CRM systems. Innovative companies use our software to slash sales and marketing costs. News and events. Contacts.

Castle CRM - Providers of CRM data integration solutions. Resource library, list of clients. Contacts.

Charter Continuum - Customer relationship management with software for handling customer feedback ensuring customer retention.

Chordiant Software - Business process automation and customer service applications. Includes products, services, and clients.

Acorn Management Associates - Mystery shopping provider. Specializes in automotive after sales care. Also offers design, development and manufacture of specialist tools.

ACRA, Inc. - Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application.

Advanced Phone Ups - Telephone training and mystery shopping of all types of vehicle dealerships.

ICC - Decision Services - Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.

ICU Associates Inc. - Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.

Image Checkers - Providers of mystery shopping services.

Imaginus Training & Development Inc. - Mystery shopping, web shopping, training, motivational seminars, and focus groups.